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Your Questions, Answered
Quick answers to common questions about our programs, pricing, corporate partnerships and technical support.
Each program member requires an individual account for personalized care and data privacy. However, family plan enrollments receive coordinated support—your dietitians can collaborate on shared meal planning while maintaining separate health tracking and consultation schedules.
Yes. HabitNu integrates with Apple Health, Google Fit, Fitbit and other popular fitness platforms for automatic activity and biometric syncing. This enables your dietitian to see comprehensive data for more informed guidance.
Contact our technical support team via in-app chat, email (support@habitnuhealth.com), or phone (+91 98765 43210). Support is available Monday-Saturday, 9 AM-7 PM IST. For urgent issues affecting your care, your dietitian can provide alternative communication methods.
Yes. The app includes: weight and measurement logging, meal photo uploads, medication tracking (if applicable), hydration monitoring, activity integration, lab result storage and progress visualization with charts showing your transformation journey over time.
Yes. HabitNu is compliant with India's Digital Personal Data Protection Act (DPDPA 2023) and international healthcare data standards. All information is encrypted, stored securely and never shared without explicit consent. Our US operations maintain HIPAA compliance for enterprise clients requiring it.
After enrollment, you'll receive a dedicated WhatsApp contact for your dietitian within 24 hours. Simply save the number and message directly for meal questions, side-effect concerns, or motivational support. Response time is typically within 4-6 business hours.
The HabitNu Thrive app is available on iOS (iPhone, iPad) and Android smartphones/tablets. Download from Apple App Store or Google Play Store. The app requires iOS 13.0+ or Android 8.0+ for optimal performance.
We provide scalable enterprise wellness programs for organizations of 50+ employees, featuring: group and individual coaching options, real-time engagement dashboards, biometric screening integration, dedicated account management, measurable ROI reporting and customizable benefit structures. Contact enterprise@habitnuhealth.com for consultation.
Thrive Plus includes physician consultation, prescription support (if medically appropriate) and temperature-controlled medication delivery across serviceable areas. We partner with licensed pharmacies ensuring authentic medications with proper handling. Medication costs are separate from program fees.
Yes. Our clinical team has expertise in metabolic conditions including PCOS, hypothyroidism, prediabetes and Type 2 diabetes. Your dietitian creates protocols addressing your specific condition while coordinating with your physician for comprehensive care.
Absolutely. Our dietitians specialize in Indian food culture—creating plans featuring regional dishes, traditional cooking methods and familiar ingredients. Whether you prefer North Indian, South Indian, Bengali, or other regional cuisines, we build sustainable meal architecture around foods you love.
Frequency varies by program tier and individual needs. Typically: weekly check-ins during months 1-3, bi-weekly during months 4-6 and monthly thereafter. You also have unlimited WhatsApp access for quick questions, recipe adjustments and motivational support between formal sessions.
All programs include: dedicated GLP-1-trained dietitian, personalized meal plans with Indian cuisine integration, WhatsApp support for real-time guidance, progress tracking via mobile app, educational resources and monthly progress reviews. Pro/Plus tiers add physician oversight, medication side-effect management and lab interpretation.
HabitNu provides expert-led care, not algorithm-driven advice. Every member works with a GLP-1-trained dietitian who understands medication side effects, muscle preservation and metabolic health complexity. We combine human expertise with technology—physician oversight, real-time support and clinical-grade interventions proven across 85,000+ transformations.
Yes. We offer enterprise wellness programs for organizations (minimum 50 employees) with volume pricing and dedicated account management. Family plans (3+ members) receive discounted rates. Contact our partnerships team at enterprise@habitnuhealth.com for custom pricing.
Yes. Your wellness needs may evolve—if you start GLP-1 medication, you can upgrade from Core to Pro/Plus. Conversely, if you complete medication therapy, you can transition to Core for maintenance support. Contact your dietitian or support team to adjust your program.
We offer a 14-day satisfaction guarantee. If you're not satisfied with your program within the first two weeks, contact our support team for refund eligibility. Refund terms vary by program tier and are detailed in your enrollment agreement.
We're actively working with Indian insurance providers for coverage integration. Currently, HabitNu is a private-pay service. We provide detailed invoices and medical documentation that may be submitted for reimbursement depending on your policy. Check with your insurer about wellness program coverage.
HabitNu offers flexible payment structures including monthly subscriptions and prepaid program packages (3-month, 6-month, 12-month). Longer commitments include cost savings and additional benefits like extended dietitian access and priority support.
We accept all major credit/debit cards, UPI, net banking and digital wallets through our secure payment partners Razorpay and Stripe. International payments are supported for NRI family enrollments.
Pricing varies by program tier and duration. Thrive Core starts at competitive rates for lifestyle coaching. Thrive Pro and Plus include GLP-1 expertise and physician oversight at premium tiers. Visit our Pricing page or schedule a consultation for detailed pricing tailored to your needs.
Thrive is our comprehensive metabolic health transformation program combining GLP-1-trained dietitians, physician oversight and digital tools. Available in three tiers—Thrive Core (lifestyle coaching), Thrive Pro (GLP-1 support) and Thrive Plus (complete solution with medication delivery)—each designed for different wellness journeys.
Start with our free health assessment at habitnu.com. Based on your metabolic health markers, weight goals and medication status, we'll recommend the appropriate tier. Thrive Core suits prevention-focused individuals, Thrive Pro supports active GLP-1 users and Thrive Plus provides end-to-end care including medication access.
No. Thrive Core focuses on lifestyle transformation without medication. Thrive Pro supports those already prescribed GLP-1 medications like Ozempic or Mounjaro. Thrive Plus includes physician consultation for medication eligibility assessment and prescription support.
Once you complete your assessment and enrollment, you'll be matched with your dedicated dietitian within 24-48 hours. Your first consultation typically occurs within 3-5 business days, with immediate app access for meal logging and resource exploration.
Your GLP-1-trained dietitian conducts a comprehensive health assessment covering medical history, lifestyle patterns, food preferences and transformation goals. Together, you'll create a personalized nutrition plan, side-effect management strategy (if applicable) and milestone roadmap for your journey.
Yes. Our digital-first model serves all major Indian cities with nationwide coverage. Thrive Plus members receive temperature-controlled medication delivery across serviceable PIN codes. Check availability during enrollment.